Returns and Repairs
UPDATED: 5/2/23
Learn more about our returns and repairs policy.
How do I make a return?
Contact your local branch salesperson.
To initiate a return online, fill out this form. An SES customer returns specialist will reach out to you with the next steps.
What’s the return policy?
SES will honor and pass on to Customer all individual manufacturers' return and repair policies in effect. If in effect, Customer shall contact SES to receive a Return Merchandise Authorization (“RMA”) number before returning Goods. Goods will not be accepted for return without an RMA number. Returns must be received by SES within 30 days of purchase. Customer shall ship Goods to SES prepaid, in the original carton along with invoice number and date of purchase. Customer shall write the RMA number on the outside of the shipping carton. A restocking charge of 15% or more (reflecting manufacturer’s policy) may apply to returns. In addition, the Goods should not have been previously installed; if they were, the Goods may not be returned. Seller will only accept Goods returned more than 30 days after purchase if such return is approved by the applicable manufacturer.
What’s the repair policy?
For repairs, Customer is responsible for shipping and insurance charges (including freight to and from SES). Additionally, a repair handling fee of $15.00 ($25.00 for oversized or bulky items) may be charged by SES to the Customer. All repair charges, plus fees assessed by the manufacturer will be charged by SES to the Customer.
What’s the return policy for nonstock or special order nonstock items?
Notwithstanding anything to the contrary in these Terms, the return and repair of Nonstock Items and Special-Order Nonstock Items (defined below) are governed by this section.
“Nonstock Items” are defined as Goods that are not a regular stocking item by SES and are purchased by SES based on a specific Customer request. The applicable manufacturer/vendor return policy will dictate whether a Customer’s Nonstock Item orders can be returned to SES. Restock fees and return shipping fees are based on the specific manufacturer/vendor return policy and will be charged to the Customer. In general (but varies by vendor), a 30-day window from date the Nonstock Item was received by SES is an allowable return period, provided that restock and return shipping fees may still apply. Nonstock Items not picked up or released for shipment to the Customer within 30 days of receipt by SES will be returned to the applicable vendor, and any applicable fees incurred by SES in connection with such return will be charged to the Customer.
“Special Order Nonstock Items” are Nonstock Items that are specialized or altered in some manner at the Customer’s request. Customer Special Order Nonstock Items cannot be returned due to the nature of the Goods being specialized at the Customer’s request. Special Order Nonstock Items unclaimed after 30 days from receipt by SES may be charged to the Customer’s, in SES’s discretion.
Learn More
See our policies page to learn more.